FAQ

Q: Do you have stores where I can shop?
A: Yes, we have retail store in India: Delhi. You can visit to see and try out our products in person. Our stores are in convenient locations, easy for you to get to. Plus, our staff is always there to help and answer any questions you may have.

Q: Can I get more discounts?
A: Sure! We frequently have online promotions and deals. Just sign up for our newsletter or check our website and Instagram to stay updated on the latest offers.

Q: When can I cancel my order?
A: You can cancel your order within 24 hours of placing it. For more information, please check our Cancellation Policy.

Q: Can I place orders over the phone?
A: Certainly! Feel free to give us a call at +91-9910460674, Monday through Saturday, from 11:00 AM to 7:00 PM, and we’ll be glad to help you place your order.

Q: When will I receive my order after placing it?
A: Typically, most orders are delivered within 7-10 working days. However, for some products, it may take around 15-20 working days for delivery. Delivery times can vary based on factors like your location, the items in your order, and the chosen shipping method. Don’t worry, we keep our customers informed about the dispatch status promptly.

Q: I placed an order but haven’t received an Order Confirmation Email. Why?
A: Normally, our system sends out an Order Confirmation Email right after receiving payment for an order. If you haven’t received it despite making the payment, there might be a rare technical issue. You can always log in to your account on our website to check the order status. If you notice any discrepancies, feel free to reach out to our Customer Care team, and we’ll gladly assist you further.

Q. Can I change my delivery time if I can’t pick up my order?
A. Yes, you can reschedule the delivery for a limited time, depending on the Courier’s availability. Just contact your local Courier office to arrange it.

Q. I need to change my shipping address because I’m moving. How can I do that?
A. You can request a change in the shipping address before your item is shipped. Simply reach out to our Customer Care team, and we’ll help you out.

Q. How can I track my package?
A. You’ll receive a tracking code on your email or sms from the courier partner when your order is sent from our warehouse, with the help of that code you can track it easily.

Q. Do you have express shipping available?
A. No, we do not offer express shipping.

Q: What payment methods does Krafmak accept?
A: You can pay with Mastercard or Visa credit cards, as well as all major debit cards. We also offer net banking for orders to make shopping easier for you.

Q: What happens to the money deducted from my debit card/credit card/Net Banking for an unsuccessful order?
A: If your card is charged but no order is placed, don’t worry! Just check your bank or credit card account. If money is deducted for a failed transaction, it will be refunded back to your account within 7 business days. The exact timing might vary depending on your bank, and unfortunately, we can’t speed up this process. For updates, please contact your bank.

If the transaction is successful and the money is credited to our account, we’ll initiate a refund within 5-7 days of your request.

Q: Can I customize my furniture?
A: Absolutely! We’re happy to customize your furniture to suit your needs. Just send us an email with the specific details of what you’re looking for, and our team will work on it. We’ll give you a timeframe and cost estimate. Once you’re happy with the plan, we’ll get right to work!