Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our Privacy policy.
At KRAFMAK, we believe in complete transparency for our clients’ benefit and comfort.
TERMS OF SERVICE
Welcome to krafmak.com! Before you start shopping, please take a moment to read through our terms of service:
- Agreement to Terms: By using our website, you agree to abide by these terms of service. If you do not agree with any part of these terms, please refrain from using our site.
- Product Information: We strive to provide accurate and up-to-date information about our products. However, we cannot guarantee that all information, such as prices and availability, is entirely accurate. If you have any questions about a product, feel free to contact us.
- Ordering and Payment: When you place an order on our site, you agree to provide accurate and complete information. Payment must be made in full at the time of purchase. We accept various payment methods, which will be displayed during the checkout process.
- Shipping and Delivery: We will do our best to ensure that your furniture is delivered to you in a timely manner. However, please note that shipping times may vary depending on your location and other factors. We will provide you with tracking information once your order has been shipped.
- Returns and Refunds: We want you to be completely satisfied with your purchase. If you are not happy with your furniture for any reason, please contact us within a reasonable timeframe to arrange for a return or exchange. Please note that certain conditions may apply, so be sure to review our full return policy.
- Intellectual Property: All content on our website, including images, text, and logos, is the property of our company and is protected by copyright laws. You may not use any of our content without our prior written consent.
- Privacy: We take your privacy seriously and will only use your personal information in accordance with our privacy policy. We will never sell or share your information with third parties without your consent.
- Changes to Terms: We reserve the right to update or modify these terms of service at any time without prior notice. It is your responsibility to review these terms periodically for any changes.
If you have any questions or concerns about our terms of service, please don’t hesitate to contact us. Happy shopping!
PRIVACY POLICY
At krafmak.com, we take your privacy seriously. Here’s a simple breakdown of how we handle your personal information:
- Information Collection: When you visit our website, we may collect basic information such as your name, email address, shipping address, and payment details to process your orders effectively.
- Information Usage: We use the information collected solely to fulfill your orders, provide customer support, and improve your shopping experience with us. Your personal information will not be shared, sold, or rented to third parties without your consent, except in cases where it’s necessary to process your orders or comply with legal requirements.
- Data Security: We implement industry-standard security measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction.
- Cookies: Our website may use cookies to enhance your browsing experience. These cookies may collect non-personal information such as your browsing behavior, preferences, and site usage statistics. You can choose to disable cookies in your browser settings, but it may affect certain features of our website.
- Third-party Links: Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
- Updates to Privacy Policy: We may update our privacy policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically.
By using our website, you agree to the terms in this privacy policy. Thank you for trusting us with your personal information.
SHIPPING & RETURNS
Shipping : The majority of our products is made to order and it takes 7-10 days to be ready, packed and shipped. So, once you place an order, we get to work crafting your item with care. So, sit tight and look forward to receiving your product within a given time. Delivery times may vary depending on your location. Typically, orders are delivered within 2 weeks. Once shipped you will receive a tracking number via email or on your number. If there are any delays, we will inform you in advance. For queries, please WhatsApp us at 9910460674.
No Return Policy : At Krafmak, each product is thoughtfully handcrafted with care and attention to detail, making every piece truly unique. Due to the handmade nature of our products, we are unable to accept returns. We appreciate your understanding and are dedicated to delivering exceptional quality and craftsmanship.
If you have any questions or concerns, please feel free to contact our customer service team at 9910460674. We’re always here to assist and ensure your satisfaction.
We want you to be completely satisfied with your purchase. But If the product you received is damaged or has manufacturing defect, then we accept your return within 3 days of delivery. To initiate a return, please contact us on care@krafmak.com with your order details. Returned items must be in their original condition and packaging to be eligible for a refund. Once the returned item is received and inspected, we will process your refund within 7-10 business days.
If you have any questions or concerns about our shipping and return policy, please don’t hesitate to contact us. We’re here to help!
EXCHANGE POLICY
We strive to deliver the highest quality products to our customers. As a policy, we do not offer exchanges or returns for products delivered in good condition. However, if a product has a genuine defect, we are happy to provide a replacement. To be eligible, please share an unpacking video and order details with us at +91-9910460674 maximum within 24 hours of delivery. Products should be UNUSED.
It is advised that the return packets should be strongly and adequately packaged so that there is no damage of goods in transit.
Products should be returned in their original packaging along with the original price tags, labels and invoice. Please do not dispose original packing.
The replacement product will be delivered to you within 7–14 working days. Delivery times may vary based on your location.
Thank you for your understanding and cooperation!
CANCELLATION POLICY
We understand that sometimes plans change. If you wish to cancel your order, here’s what you need to know:
- You can cancel your order within 24 hours of placing it.
- To cancel, simply reach out to our customer service team via email or phone with your order details.
- Once your cancellation request is received and processed, we’ll refund the full amount to your original payment method within 5-7 business days.
- Please note that orders cannot be cancelled once they have been shipped from our warehouse.
- We want to make sure you’re happy with your purchase, so feel free to contact us if you have any questions or concerns about your order.
×Color Throw Pillow₹650.00 × 1₹650
